General Terms and Conditions

This page sets out the terms and conditions that govern use of the services we provide. It explains the relationship between you and Novibet, the rules for using our site and apps, and the key responsibilities that apply to both parties. We operate subject to local laws and market availability; where a service is not available in your territory we will make that clear in the relevant product pages.

Account responsibilities

You must register an account with accurate, up-to-date information and keep your login details secure. Accounts are for single users only and must not be shared. You agree to notify us immediately if you suspect unauthorised access or any misuse of your account. We may suspend or close accounts where fraud, chargebacks or other abusive behaviour is suspected.

Verification and security

We may require identity, age and address verification before allowing deposits, play or withdrawals. Documents requested can include proof of identity and source of funds. Until verification is complete we may limit account activity and withhold withdrawals as necessary to comply with our checks and applicable law.

Eligibility requirements

Access to our services is restricted by age and geography. You must be at least 18 years old to open an account. Eligibility and available products depend on local regulation; we reserve the right to refuse service or block accounts where legal or compliance restrictions apply. You must not use the platform if you are subject to sanctions or are otherwise prohibited from gambling under local rules.

Acceptable platform use

Use the site only for lawful activity. Prohibited actions include using automated tools or bots, attempting to manipulate games or outcomes, collusion with other players, laundering funds, and creating multiple accounts to exploit promotions. We may take disciplinary action, including forfeiture of winnings, where prohibited conduct is detected.

General bonus and promotion rules

Promotions are subject to specific terms that will be published with each offer. Qualification criteria, wagering requirements, eligible games, maximum bet limits and expiry periods vary by promotion. We will not honour promotions that violate local law. Any abuse of promotional terms may result in bonus removal and account suspension.

Deposits and withdrawals

Payment methods, minimums, limits and processing times are market dependent. We may require additional checks before approving withdrawals. Payment providers may apply fees outside our control. Funds held in your account are subject to our verification and anti-fraud procedures, and we may delay or decline transactions where concerns arise.

Dispute resolution

If you have a dispute please contact customer support via the help options available on our site. We will investigate complaints and aim to resolve them promptly and fairly. Where disputes cannot be resolved directly, further recourse may be available through the relevant regulatory body in the market where the service is licensed.

Updates to terms and conditions

We may amend these terms from time to time to reflect changes in law, products or operating practices. Notice of material changes will be posted on the site and, where practicable, communicated to account holders. Continued use of the service after publication of changes constitutes acceptance of the revised terms.

Where helpful, Novi Bet customer support can explain how these terms apply to your account. Please review our responsible-gambling information and contact support if you need to set limits, self-exclude or seek help.