Contact Our Support Specialists
Need help? Our customer support team is ready to assist with account queries, verification, deposits, withdrawals, technical issues or general feedback. Contact us through the channels below for a swift reply. We aim to resolve account-related issues and technical concerns efficiently and can guide you on eligibility, responsible gambling tools and site access. Please have your account details to hand when you get in touch.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7584 1937 |
| Working hours | Mon-Fri, 09:00-18:00 |
About Novibet
Novibet offers sports betting and live casino products in selected regulated markets. The site features popular slots, live roulette and blackjack and a mobile-friendly interface. Please note Novibet does not accept new customers from Great Britain at this time; use this page only for support and enquiries. For brand references or account matters related to Novi Bet, contact the team above.
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues or any situation that needs supporting documents or explanations. Please use a clear subject line and include up-to-date contact details, your account ID and a short summary to help us process your enquiry quickly. Missing information can cause delays, so check attachments and details before sending.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests and account queries are usually handled quickly; more complex issues such as KYC checks, payment investigations or regulatory matters may take longer depending on their nature. We’ll keep you updated at each stage and appreciate your patience while we resolve any outstanding concerns.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or problems you spot while using the site; we read every message and use it to make practical improvements. Whether it is a feature request, a report about a game, or a note on layout or payments, send your thoughts via the contact form and we will review them carefully to improve the experience.