Responsible Gambling

At Novibet we take responsible gambling seriously. We want every customer to enjoy controlled play in a safe environment, so we provide practical tools, clear guidance and access to support if gambling stops being fun. This page explains the protections we offer and how to use them.

Our player protection principles

We believe in early prevention and clear controls. We monitor activity for signs of risky behaviour, encourage sensible spending, and make it straightforward to set limits or take a break. We aim to act quickly where there are concerns and to signpost specialist help when needed.

Activity-control tools

You can manage your account with a range of controls designed to keep play within your comfort zone. These include deposit limits, time limits, session reminders and temporary account freezes. Our support team can help you apply or adjust controls if you need assistance.

Deposit and loss limits

Set daily, weekly or monthly deposit and loss limits to match your budget. Limits are applied through your account settings and remain in place until you choose to change them or until any regulatory cooling-off period ends.

Time limits and session tools

Use session timers and reality checks to remind yourself how long you have been playing. You can also set daily or weekly session limits and receive on-screen notifications when you reach them.

Self-exclusion and account breaks

If you need a longer break from gambling you can choose self-exclusion for a fixed period or request account closure. Self-exclusion options are available for short periods up to longer timeframes. During exclusion your account will be closed to play and marketing communications will be paused where applicable.

Recognising problem gambling

Look out for warning signs such as chasing losses, hiding activity, borrowing to gamble, spending more time than intended, or gambling affecting work and relationships. If you, or someone close to you, show these signs it is important to act early.

Practical tips to stay in control

Manage your gambling by setting limits before you start, using a separate payment method, deciding on a time limit, and avoiding gambling when stressed or under pressure. Regularly review your activity and adjust controls as your circumstances change.

Professional help and support organisations

If you need external support, contact recognised UK organisations such as GamCare, GambleAware or use the GAMSTOP self-exclusion scheme. Our team is ready to help guide you through options and can provide information on how to access specialist services.

If you have questions about any of these tools for your Novi Bet account, please contact our support team through the in‑site help centre and we will assist you promptly and confidentially.