Privacy Statement
At Novibet we take your privacy seriously. This page explains what personal and technical information we collect when you use our services, how we use and protect that information, and the choices available to you. We aim to be clear about data handled via accounts, transactions and site activity so you can manage your privacy with confidence.
Types of data we collect
We collect a range of information necessary to provide our services and to maintain secure accounts. This includes personal data you give us directly, technical data collected automatically, and transactional data related to your activity.
Personal data
Personal data covers information you provide when registering or verifying an account, such as name, date of birth, contact details, address and identity documents. We also collect account credentials and any communications you send to our support team.
Technical data
Technical data includes IP address, device and browser details, cookies and similar technologies, location data where necessary for geolocation checks, and logs of your interactions with our website and apps. This information helps us maintain service stability and detect suspicious activity.
Transactional data
We record transactional information tied to your account such as deposits, withdrawals, bets, game history, payment method details and other activity required to administer accounts and comply with financial or regulatory checks.
How we use your information
We use your data to create and manage your account, process payments, provide customer service, prevent fraud and money laundering, and to meet our legal and regulatory obligations. Technical and behavioural data is also used to improve site performance and for security monitoring.
Data protection practices
We protect data using administrative, technical and physical safeguards designed to limit access to authorised personnel and to secure data storage. Access to personal information is role-based and subject to audit. We retain information only as long as necessary for the purposes described and in line with applicable law.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember preferences and deliver analytics. You can manage cookie settings through your browser and via any cookie controls presented on site. Disabling certain cookies may affect functionality.
User rights
You have rights in relation to your personal data, including rights to access, correct and request deletion of information where applicable. You may also have rights to restrict processing or to object to certain uses. Exercising these rights is subject to any legal or contractual requirements that require us to retain data.
Access, correction and deletion
To access or update your information, sign in to your account and use the available profile tools or contact our support team. Requests for deletion will be handled in line with legal obligations and our verification procedures to protect accounts from unauthorised changes.
Information sharing and third parties
We share data with third-party service providers who support payments, identity verification, hosting, analytics and customer support. We also share information where required by law or to prevent fraud. All third parties are required to handle information securely and only for specified purposes.
Privacy policy updates
We may update this policy to reflect operational changes. When we do, we will post the revised version and the date of the update. If changes are material, we will notify registered users through account communications. For questions about privacy practices please contact our support team via the account area or the support channel listed on the site for Novi Bet.